Frequently Asked Questions
Everything you need to know about your Namilia order.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for domestic orders, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, certain items like swimwear and intimates are final sale.
Do you ship worldwide?
Yes, we offer global shipping. Shipping costs and delivery times are calculated at checkout based on your specific country and preferred shipping method.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.